Lelo Hugo – Black Lelo INC

Professional packing and fast shipping

Due to our long-term partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we are able to offer an array of shipping options. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and accurate specifications. Prior to shipping your items will be thoroughly examined and secured. Each day, we ship to thousands of clients in many countries. This is a sign of our determination to becoming the largest online retailer on the planet. The distribution centers and warehouses distribution are located in Europe and the USA.

Orders that contain more than 1 item are assigned processing times according to each item.

Prior to shipping, we check the item thoroughly before sending the items. Today, most orders will be delivered within 48 hours. The delivery estimate is between 3 and 7 days.

Returns

The inventory is always changing and we are unable to control it completely because multiple parties are involved, which includes our warehouse and factory. Stocks are subject to change at any moment. Please be aware that it is possible that your order will run out of stock even after you have placed the order.

Our policy is valid for 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a full exchange or refund.

Your item should be in its original packaging and be unused. The item should be returned in its original packaging.